Effective communication transcends every aspect of our business and personal lives. What you are able to accomplish as a business person, parent, friend, educator, customer, client or supplier is highly dependent on your ability to get the message across.
If our people are indeed our businesses’ true performance engine (Paul Kirby, The Bee Book), why is it that Forbes in 2014 reported that, in the vast majority of companies, fully two-thirds of their employees are either unengaged or actively dis-engaged? (The good news: in ‘world-class organizations’, the 2/3-1/3 ratio is reversed). Or, to quote Jacob Morgan (The Employee Experience Advantage, 2016; The Future of Work, 2014) in his March 2017 HBR piece: “Why are “organizations … spending … Read More